Overview
Disputes at work can be very
stressful for all involved. This 'eye-opener' event will
provide an insight into the mediation process; how it can be
used in organisations to address internal conflict in
accordance with new government regulations covering
disputes. The workshop is highly interactive, building on
existing knowledge and imparting some new dispute resolution
skills.
The workshop will benefit anyone who deals with disputes and
complaints at work including managers, those working in the
Human Resources field and those dealing with the public.
Content
We
will cover:
•
What is mediation?
• Mediation as a process.
• The skills required in mediation.
• An understanding of where mediation fits into new
government regulations.
• Developing the skills in dispute resolution.
The price
includes all refreshments as well as a hot a la carte lunch.
You will also receive a certificate of attendance as well as
course materials.
Where:
Regent's College Conference Centre Ltd,
Regent's Park, London NW1 4NS.
Regent's College
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