Overview

The first impression visitors make of your organisation is very much influenced by how they are dealt with when they walk into the reception area. ‘Successful Receptionist’ will help you hone and develop your skills as a professional and will help your organisation win and keep customers.

We will help you understand the importance of your role in delivering excellent customer service both face to face and on the phone and the importance of projecting the best image for your organisation. We will look at what excellent service looks like and give you tips on delivering and maintaining this level of service to improve your communications with customers. 

Content

We will cover:

• Role and responsibilities of the receptionist
• Communication and attitude, inc listening and body language
• Promoting a professional image – the reception environment; meeting and greeting; handling multiple customers; use of the voice
• Creating and maintaining a strong business relationship with customers
• Handling complaints
• Excellent customer service
• Essential telephone techniques – professionalism; greeting the caller; message making and taking; controlling the call
• Personal development – staying motivated

In addition delegates will be asked to self-assess their skills using a personal development checklist to help them identify areas for development and write themselves and action plan. . 

Regent's College
 

At Your Venue - Talk To The Trainer
Training your people at your venue creates substantial cost and time savings. We train nationwide. Complete the form below and the trainer for this course will contact you within 24 hours. Or call 020 7622 2400.

Course*	Course (s) Your Are Interested In Todays PA Minute Writing Made Simple Minute Writing Made Simple – 2 day Assertiveness At Work Managing Time, Workload and E-mails Managing Successful Events Chairing Meetings Successfully The Successful Administrator Effective Internet Searching Telephone Skills Successful Receptionist Effective Writing for PR Writing for Work Report Writing Writing for the web Writing for Business Writing for Sales The Art of Delegation Successful Interviews Achieving a Positive Work-Life Balance Personal Goal Setting Project Management - Skills and Processes Handling and Managing Information Getting The Best From Your Team Personal and Professional Development Developing the new Manager ‘Eye-Opener’ on Mediation Train the Trainer Successful Appraisal Team Building Absence Management Difficult Conversations Managing Change Doing Equality Audits Preparing for the Gender Equality Duty Conducting Equality Impact Assessments Cultural and Diversity Awareness Introduction to PR High Impact Presentations Throw away the Stress
Name*
Email*
Organisation*
Contact number*
Who is the training for?
What are your staff’s specific needs?
How many people do you want to train?    123 456 789 10+
When do you want it in place?
Have you had anything in place before?   yesno
* What did you do?
* Was it a success?

If you have project
or training needs,
contact us now
on 020 7622 2400, or
Press Here to Email.